HAVING TROUBLE?
TRY THESE EASY FIXES AND SEE IF THEY HELP!


Try a different browser than the one you are currently using. Sometimes switching from Chrome to Safari or Firefox or Edge and vice-versa can give better results.

Sometimes Closing your browser or application fully can help:
  • Force quit/kill process on desktop (Ctrl-Alt-Delete) or swipe up and away on the app on a mobile device.
  • Re-open your browser/app and try again.

    • Some work and public wifi, i.e. coffee shops and the like, block video streaming ports to prevent watching Netflix, Hulu, etc. We use the same ports so we get blocked as well. Try using cellular data as it will not block those ports.

    Are you using a service like Gingr, Pet Exec, or Runloyal to view?
  • Completely LOG OUT (DO NOT just close and open the browser or app, but rather you need to fully sign-out) and then log back in.

    • Is your username and password giving you an unauthorized access error?
  • Usernames and Passwords are case sensitive.
  • Clear your web browser history and cache to clear out previous logins.
  • The Pet Care facility may have entered your credentials into the system incorrectly.

    • Are you receiving a "No cameras you have permission to view are available" error?
  • This means the camera is currently down. Please email us to report the issue for troubleshooting.


    • Please contact us for further assistance. Provide Facility name and Camera name to expedite the troubleshooting process.
    support@idogcam.com
    424.229.2146 Option 0