HAVING TROUBLE?
TRY THESE EASY FIXES AND SEE IF THEY HELP!


Trying to view at work or on work wifi?
  • Turn off your wifi and use cell phone data.


    • Is your username and password giving you an unauthorized access error?
  • Usernames and Passwords are case sensitive.
  • Clear your web browser history and cache to clear out previous logins.
  • The Pet Care facility may have entered your credentials into the system incorrectly.


    • Are you receiving a "No cameras you have permission to view are available" error?
  • This means the camera is currently down. Please email or call us to report the issue for troubleshooting.


    • Please contact us for further assistance. Provide Facility name and Camera name to expedite the troubleshooting process.
    support@idogcam.com
    424.229.2146 Option 0